- What is cryptocurrency and the blockchain?
- Cryptocurrencies are digital assets that are transacted and verified on the blockchain.
- What is the blockchain?
- The blockchain is a decentralized system maintained across multiple computers in a peer to peer network. Simply it is a shared ledger and together the network works together to approve, track and record transactions.
- What is a gas fee?
- A gas fee is a unit of measure that all users must pay in order to perform any function on the Ethereum blockchain. Gas fees depend on the traffic level and the asset being utilized. Think of the blockchain as a highway with a toll. The more traffic on the highway, the higher the toll to take the express lanes. On the blockchain, the more people doing transactions require the network to work harder resulting in a higher gas fee.
- What is a stablecoin?
- Stablecoins are cryptocurrencies that are designed to be less volatile meaning more stable in value or price. Compared to other more popular but heavily volatile crypto such as Eth or BTC that have heavy value changes, stablecoins are a better option for daily use. Stablecoins values are linked or pegged to another asset more commonly being fiat assets such as a US Dollar or Euro; commodities such as gold; or even other crypto assets.
- What is fiat currency?
- Fiat currency is centralized government issued currencies including US dollar, Euro. Pesos, Yen etc.
- What is an NFT?
- NFT is short for Non-Fungible Token. “Non-Fungible” means that it is unique and one of a kind. NFTs are most commonly viewed as unique art, music, trading cards, collectibles and gaming accessories. Because NFTs are documented on the blockchain, they cannot be replicated.
- Can I refund my crypto purchase?
- Crypto currency transactions on the blockchain are not reversible. If your transaction failed or had an error, please contact support@ponto.org. You can read more information about submitting an error report in our Refund and Error Resolution Policy.
- Which wallets can I connect to my account?
- Ponto allows our partners to choose which wallets they would like to allow their users to connect to. Most commonly partners utilize Metamask. A customer can use any wallet capable of virtual signing. If you would like to utilize a different wallet than offered, please reach out to the platform you are utilizing for more information.