- What is Ponto?
- Ponto is a payments infrastructure company that powers applications to buy, store, send, and convert crypto to other fiat currencies.
- Why do I see a charge from Ponto on my bank transaction history?
- If you see ‘PONTO’ on your bank or card transaction history this is because a payment was processed using one of our business partners.
- What countries and regions is Ponto operating in?
- Ponto is currently available in the United States only including: Alabama; California; Delaware; Florida; Georgia; Illinois; Kentucky; Louisiana; Missouri; Montana; Nevada; New Hampshire; Oklahoma; Oregon; Tennessee; Utah; Vermont; Virginia; Washington; West Virginia; and Puerto Rico.
- I cannot log into my account. How do I reset my password?
- Ponto only powers payment infrastructure. Please reach out to the business you set up your account with for access help. If you are unsure and need help, please reach out to us at support@ponto.org.
- How do I close my Ponto Account?
- Please contact support@ponto.org and we’ll assist you in closing your account.
- Is Ponto secure?
- We have a robust privacy policy
- Ponto follows strict guidelines to protect your privacy. Ponto does not sell, rent, or share your personal information to third parties for marketing. Your information is restricted within Ponto to employees who have a need to know.
- Expert fraud prevention and protection
- Ponto’s extensive identity and fraud checks use multiple external data services to verify that people on our platform are who they say they are.
- Secure data
- Your information is kept in a state-of-the-art data platform. Physical access is strictly controlled and we use the latest in threat prevention technologies including firewall, VPN, antivirus, Web filtering and antispam technologies.
- For more information and full disclosure check out our legal page https://ponto.org/legal
- We have a robust privacy policy