ACH is an acronym for "automated clearing house". This payment method is a direct bank transfer coming directly to or from your checking or savings account at the institution you bank with. Most common types of ACH transactions include direct deposits or routine utility payments. 

• How can I link my bank account?
  • Ponto uses Plaid as a technology partner to allow users to directly link their bank accounts to Ponto’s ACH payment methods. Follow the Plaid instructions by entering your banking login credentials and accept the terms to connect your bank account directly to Ponto payment methods. 

• Who is Plaid?
  • Plaid is a technology partner that enables users to connect their financial accounts to apps and services. Plaid connects directly with your bank account by requesting for users to login and share data from their bank accounts so Ponto can initiate your ACH transaction. You can learn more information by going to Plaids website: https://plaid.com/why-is-plaid-involved/

• Why can’t I find my financial institution when attempting to connect with Plaid? 
  • Plaid supports over 12,000 banks and financial institutions, although not all. If this is the case, you’ll have to try connecting with different bank.

• I am attempting to link my bank account with Plaid but it is failing, why? 
  • There can be a variety of reason for why you might have an issue linking your bank account:
    • Check that you are using the correct username and password. 
    • The financial institution is supported on Plaid, but the integration might not be compatible with your app.
    • The financial institution is undergoing maintenance                                                                  
  •  If you are still experiencing issues, the first point of remedy is to contact your bank for more information. If you need further assistance after addressing other possibilities with your bank, you can reach out to us at support@ponto.org

• Why is my ACH transaction failing?
  • There are various reasons why an ACH transaction can fail. Common failure reasons include:
    • You have insufficient funds in your account
    • You’ve reached your daily, weekly, or monthly transaction limits
    • Your bank has determined the transaction should be declined
    • You need to relink your bank account utilizing Plaid services 
  •  If your payment fails more than three times, the first point of remedy is to contact your bank for more information. If you need further assistance, you can contact support@ponto.org if you’ve addressed the other possibilities with your bank                                                                                                                                                    

• What are Ponto’s ACH transaction limits?
  • ACH Transaction limits depend upon which partner you have an account with. Please check with the Ponto partner you have created an account with. If you are unsure, you can reach out to us at support@ponto.org for additional help.